Order tags and delivery statuses

Trexity tags every Shopify order with its current delivery state. The tag updates as the shipment moves through its lifecycle. Tags are how you triage your orders list — filter by TRX: Needs label in the morning to see what’s left to print, filter by TRX: Out for delivery to see what’s in motion.

Two kinds of tags

Status tags (mutually exclusive — one at a time): One status tag is on the order at any given moment. It reflects the current shipment state.

Additional tags (can stack with a status tag): TRX: Needs label and TRX: Time-sensitive appear alongside a status tag when relevant.

Full status tag reference

Tag	Shipment state	What it means for you
`TRX: Preparing`	Draft, no schedule yet	Delivery created but not yet scheduled. Usually transient.
`TRX: Waiting for batch`	Draft, queued for batch	In a batch location, waiting for the next pickup window.
`TRX: Scheduled`	Scheduled	Pickup time set. Print the label before the window.
`TRX: On hold`	Paused before dispatch	Either you paused it, or a courier was assigned before you printed (auto-hold). Releases when you print.
`TRX: Pending` / `TRX: Posted`	Posted	Handed off to Trexity dispatch; a courier will be assigned shortly.
`TRX: Awaiting courier`	Waiting for acceptance	Posted to Trexity, waiting for a driver to accept.
`TRX: Waiting to start`	Pre-pickup	Driver assigned, hasn’t started toward pickup yet.
`TRX: Accepted`	Pre-pickup	Driver accepted the job.
`TRX: Ready` / `TRX: Ready for pickup`	Pre-pickup	Marked ready for the driver.
`TRX: En route to pickup`	Pre-pickup	Driver is heading to your store.
`TRX: At pickup`	Pre-pickup	Driver is at your store, picking up.
`TRX: Out for delivery`	In transit	Driver has the package, heading to the customer.
`TRX: Arriving`	In transit	Driver is at the customer’s door.
`TRX: Delivered`	Terminal	Delivery completed successfully.
`TRX: Completed`	Terminal	Delivery fully closed out (post-delivery).
`TRX: Cancelled`	Terminal	Delivery was cancelled (by you or Trexity).
`TRX: Expired`	Terminal	Delivery expired before it could be picked up.
`TRX: Reassigning`	Exception	The driver dropped the job; Trexity is finding another. Self-resolves.
`TRX: Returning`	Exception	Delivery failed at the door; package coming back to your store.
`TRX: Out of zone`	Exception	Customer’s address isn’t serviceable. The delivery wasn’t created.
`TRX: Error`	Exception	Setup or API failure. Open the order and check the Trexity block — there’s usually a clear next action.

Additional tags

Tag	When it appears	What to do
`TRX: Needs label`	The shipment is scheduled but you haven’t printed the label yet.	Print the label. The tag clears automatically once Trexity confirms the print.
`TRX: Time-sensitive`	The order contains a product tagged `time-sensitive`. Persistent for the order’s whole lifecycle.	Treat the order as Direct delivery (point-to-point). The app handles routing automatically.

Filtering the orders list

Shopify’s native order search supports tag filters. The most useful ones day-to-day:

tag:"TRX: Needs label" — what still needs printing.
tag:"TRX: Out for delivery" — what’s in motion right now.
tag:"TRX: On hold" — what’s blocked and needs a look.
tag:"TRX: Error" — what failed and needs intervention.
tag:"TRX: Time-sensitive" — every time-sensitive order, at any state.

You can save these as filters in Shopify for one-click access.

What changes a tag

Tags update automatically when:

A Trexity status update arrives (every state change in the table above).
You take an action that changes status (Cancel, Skip batching, Put on hold, I need more time, etc.).
The label is printed (TRX: Needs label clears).

If a tag looks stale, opening the order’s Trexity block forces a refresh.

Common questions

“What’s the difference between TRX: Delivered and TRX: Completed?” Delivered is the moment the courier marks delivery successful. Completed is the final closeout state once all post-delivery processing is done (proof-of-delivery uploaded, etc.). For day-to-day purposes, both mean “the customer has it.”

“Why does an order say TRX: Pending then TRX: Posted?” They’re closely-related Trexity dispatch states. Both mean “submitted to Trexity, awaiting a driver.” You can treat them as equivalent for triage purposes.

“My order has both TRX: Scheduled and TRX: Needs label — is that normal?” Yes. Status tag + additional tag is the expected stacking. Print the label and TRX: Needs label will clear; the status tag stays on until the state advances.

“An order doesn’t have any TRX: tag.” Either no Trexity delivery was created for it (e.g. shipping is not Trexity, or the order is from before you installed) or the auto-create criteria weren’t met. Open the order’s Trexity block to see why.