If you run more than one store, you can turn Trexity off for a single location without touching the others. This is the right tool when one store is closing for renovations, short-staffed, or simply not doing delivery for a while — while your other stores keep quoting Trexity as normal.
Disable vs. the global pause
- Disable a location (this article) turns Trexity off for one store. The others are unaffected.
- Pausing Trexity at checkout turns carrier rates off for your whole account at once. See Pausing Trexity at checkout.
In the app, a location is either Enabled or Disabled — there isn’t a separate “pause” switch per location. Disable is how you pause a location.
How to disable a location
- App → Locations.
- Select the location from the list.
- Scroll to the Disable location section.
- Click Disable this location.
The location’s badge changes to Disabled. To bring it back, open the same section and click Enable this location.
What happens when a location is disabled
- New Trexity quotes stop at checkout for orders that would ship from that location.
- New Trexity deliveries stop auto-creating for that location’s orders. The order block shows why instead of failing silently.
- Active deliveries already created continue normally. Disabling never cancels anything in flight.
- Orders are not silently rerouted to another store. You decide what to do with them.
- Your other locations are unaffected and keep quoting.
- Your settings for that location are preserved — hours, slots, prep time, and pickup notes are all still there when you re-enable.
This doesn’t touch Shopify Local Delivery
Disabling a Trexity location does not disable Shopify’s built-in Local Delivery for that store. Local Delivery zones are managed in Shopify (Settings → Shipping and delivery → Local delivery), separately from Trexity. If you want the store to stop offering delivery entirely, update both. We remind you of this on the disable screen. See Setting up Local Delivery.
Closing for a holiday? Use closed days instead
If a store is only closed for specific dates (holidays, a one-off blackout), you usually don’t want to fully disable it. Each location has a Closed days setting for “days when delivery is paused for this location.” That keeps the location enabled but stops quoting on those dates, then resumes automatically. Use disable for open-ended pauses and closed days for known dates.
When Trexity has disabled a location
Sometimes a location shows as disabled even though you didn’t turn it off — for example, if a payment method is required. In that case the app shows the reason (such as “Payment method required”). Fix the underlying issue (add or update a card in Billing) and the location can be enabled again.
Common questions
“I disabled a location but a customer still saw Trexity. Why?” Checkout quotes are cached briefly. Existing carts may still show an older quote and refresh on the next page change. New checkouts stop immediately.
“Will disabling a location cancel its in-flight deliveries?” No. Anything already dispatched continues to completion. Disable only affects new orders.
“What happens to new orders assigned to a disabled location?” No Trexity delivery is auto-created, and the order block shows a “location disabled” status. Trexity won’t reroute the order to another store — that’s your call.
“Can I have one store batch and another just-in-time while one is disabled?” Yes. Every location has its own mode, schedule, and enabled state. Disabling one doesn’t change any setting on the others.