Trexity charges per delivery. There is no monthly app subscription fee.
Adding your first payment method
Billing is the final step of onboarding. You’ll add a credit card through a secure Stripe form. Card data is handled by Stripe directly — the Trexity app never stores card numbers.
You can’t go live without a card on file. If you skip the billing step during setup, you’ll be prompted to complete it before the “Go live” button activates.
Managing payment methods later
Go to App → Billing.
You can:
- Update the primary card (replace the brand, last four, or expiry).
- Add a per-location card. Multi-location stores can route charges for specific stores to different cards. Locations without a per-location card fall back to the primary.
- Download past invoices and receipt PDFs. Roughly the last year is available in-app by default.
How charging works
- Authorization at delivery creation. When a delivery is created, Trexity authorizes the card for the quoted amount. This is a hold, not a settled charge.
- Settlement daily, for completed deliveries. Trexity batches completed deliveries and settles charges daily.
- Per-delivery pricing. Each delivery’s price depends on distance and service level. There is no fixed app fee.
Cards that decline or expire
If a card declines or expires, you’ll see a warning in the Billing area. Trexity does not automatically pause delivery service when this happens — you replace the card from the Billing area and deliveries continue.
Heads up. We’re working on auto-pause-on-decline. For now, watch the Billing area after any card change and after declines.
Multi-location: which card pays for what
- If a location has its own card set, charges for that location’s deliveries go to that card.
- Otherwise charges go to the primary card.
- Billing area shows you which card is on which location at a glance, so you can spot a misconfigured fallback before it bites.
Common questions
“How do I get a refund for a delivery?” Delivery refunds and chargebacks are handled by Trexity support, not in the Shopify app. Email support@trexity.com with the order number.
“Is there a free trial?” Pricing is per delivery — there’s nothing to “trial” in the subscription sense. You only pay when you actually dispatch a delivery.
“Will I be charged if a delivery is cancelled?” A cancellation before the courier is dispatched usually carries no fee. Cancellations after a driver has accepted the job may carry a penalty per Trexity’s cancellation policy. See the cancel preview inside the app for the exact amount on each order.
“Where do I see invoices?” App → Billing → Invoices. Each row links to a downloadable PDF receipt.