There are two prices in play for every delivery, and keeping them straight is the key to understanding your economics:
- What Trexity bills you — the actual cost of the courier run.
- What the customer pays — the shipping price shown at checkout.
They start out the same, but you can change what the customer pays without changing what Trexity charges you.
What Trexity bills you
Trexity charges per delivery. There is no monthly app fee. Each delivery’s cost depends on:
- Distance — pickup to drop-off.
- Service level — same-day, next-day, or direct/priority.
Billing runs on a hold-then-settle model: Trexity authorizes your card when a delivery is created, and settles completed deliveries daily. See Setting up billing for the full billing picture.
What the customer pays
By default, the customer pays the Trexity quote for their address. But the price they see comes from one of two places depending on how Trexity appears at your checkout:
- Live carrier rates (Grow plan or higher). Trexity quotes the real price live at checkout based on the customer’s address and your schedule. This is what the customer pays unless you apply a rate override.
- Shopify Local Delivery (any plan). You set a flat price in Shopify’s Local Delivery zone settings. The customer pays that flat price; Trexity still bills you the actual courier cost. See Setting up Local Delivery.
Changing what the customer pays: rate overrides
Rate overrides let you control the customer-facing price independently of what Trexity bills you. Use them to subsidize delivery, offer free shipping over a cart threshold, or set a flat customer rate.
The important part: rate overrides change only what the customer sees. Trexity still bills you the actual delivery cost. If you set delivery to free but the run costs $9, you’re effectively paying that $9 yourself.
See Rate override rules for how to set them up, including the built-in tester.
Deciding when Trexity shows at all: service availability
Sometimes the right move isn’t a different price — it’s not offering Trexity for that order. Service availability rules hide Trexity at checkout when a condition matches, for example:
- Hide when the delivery quote is expensive (so a distant customer never sees a surprise shipping price).
- Hide when the order value is too small (so a $6 order doesn’t take a local-delivery slot).
See Service availability rules. (These rules replace the old “cost protection” cap — that setting is now just a service availability rule.)
Putting it together
At checkout, prices are resolved in this order:
- Trexity produces a live quote for the address and service level.
- Your rate overrides adjust the customer-facing price (never below $0).
- Your service availability rules decide whether that option is shown or hidden.
Whatever survives is what the customer sees. What Trexity bills you is unaffected by steps 2 and 3.
Seeing the difference
The app’s Delivery Analytics page shows what Trexity charged you versus what you charged customers, plus your net delivery margin — so you can tell at a glance whether your overrides are helping conversion or quietly eating margin.
Common questions
“If I set free delivery, do I pay nothing?” No. Free delivery means the customer pays nothing. Trexity still bills you the actual courier cost. Rate overrides are a subsidy you choose to give, not a discount from Trexity.
“Can I mark up delivery to make a margin?” Yes. A rate override can increase the customer price above the quote. Just be mindful of cart abandonment on higher shipping prices.
“How do I stop customers seeing very high quotes?” Add a service availability rule that hides Trexity when the delivery quote exceeds a dollar amount. See Service availability rules.
“Where can I see what a customer would be charged?” Both rate overrides and service availability have a built-in tester where you enter an order value and a delivery rate and see the result. There’s also a checkout test on the go-live review page.